Accessibility features, Clean facility, Coffee service

Limited staff during busy times!!! No elevator access for second-floor rooms, which adds inconvenience!!! Basic cleanliness improvements needed in rooms and bathrooms, such as trash collection and ensuring toilet areas are spotless!!!

The shower had good pressure, but the bathroom cleanliness was disappointing.

The coffee was fancy with syrup choices available.

Despite notifying staff, the cleaning issues were not addressed until our departure, which was extremely disappointing. Additionally, breakfast items were running low, causing frustration during our morning meal.

It was just a strong match for a short stint in Ord with best value. The shower had good pressure, which was refreshing after a long drive. Definitely check if you can get a room on the ground floor if stairs are an issue.

I stayed in the Deluxe Queen Room for two nights. The staff did a fantastic job at helping us settle in. I forgot a pair of earrings, and they called me as soon as they found them. Decent coffee options in the lobby. I really enjoyed that touch. However, the bathroom was not up to par. I found dried urine at the base of the toilet and stains on some towels. Cleaning staff missed basic tasks, like taking out the trash. The breakfast was okay, but supplies were running low early in the morning, which made it less enjoyable. The lack of an indoor pool was disappointing, especially for the price. Overall, I think better attention to cleanliness would make a big difference to future stays.

Staff was fantastic! They went above and beyond to help with a late check-out. My daughter forgot earrings, and they called us immediately. The room was a perfect fit for our family. A great experience overall! 😊

Clean facility, staff found our lost tablet quickly.

The staff were fantastic and helpful. We appreciated the pet-friendly approach. Our granddaughter left earrings, and they quickly contacted us when found. The coffee selection was nice. The facility was clean and tidy. 😊

ideal hotel for weekend strolls and nearby parks

my stay featured a clean, comfortable room and a good breakfast buffet with delicious muffins and perfectly done scrambled eggs, making it easy to fuel up for my explorations.

Family with children comfort

The staff treated us like family when we needed help with accommodations. Our room had fluffy towels and the coffee was top-notch. it was the kind of little thing that makes a difference.

It wasn’t cheap but still reasonable for what we got.

The staff truly stood out during my stay, always ready to assist and enhance my experience. The quiet ambiance was appreciated, yet the shower head in the bathroom could use an upgrade, as it was quite outdated. Overall, it was a pleasant visit with a clean room and enjoyable breakfast options.